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Questions about ordering and payment
Shipping is currently free. We strive to offer our high-quality products to you at the best price, with no hidden additional costs!
No, there is no minimum order value.
Currently, we deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, and Spain
Of course, that’s not a problem at all! Please write to us at info@merletoys.com and we will be happy to help you.
Currently, we accept payments via credit card (VISA, Mastercard, American Express), PayPal, and Klarna (Instant Transfer).
Questions about Delivery
The average delivery time is 3-5 business days.
Your order will be delivered by a parcel service (DHL, DPD, or Amazon Logistics).
Yes, that’s possible. You can specify any delivery address at checkout.
We apologize for the inconvenience! Please contact our customer service at info@merletoys.com. We’ll assist you promptly.
Yes, once your order is shipped, you will receive an email from us with the tracking number.
Questions about Returns and Refunds
If you’re not satisfied with our item, you can return it to us. Please contact our customer service beforehand at info@merletoys.com. We will cover the return shipping costs.
In case you are not happy with your product, you can send it back to us within 30 days without telling us a reason for it.
Questions about Spare Parts and Instructions
Yes. We want every child to be happy with our toys and to continue playing with them, even if a part gets lost or breaks! Please write to us at info@merletoys.com and we will take care of processing your request quickly.
Questions about Spare Parts and Instructions
Whether it’s about choosing toys or questions about individual products – we’re happy to help!
We use your information to answer your request. For more information, see our privacy policy.
